Sr. Director – SAAS and IT/NOC Operations (IT/Web Services, NOC, Video Services) - Atlanta, GA
Our fast growing client seeks a Sr. Director of SAAS and IT/NOC Operations for our clients SAAS that is delivering streaming video services to TV, OTT, and mobile devices. This is a great stock opportunity in a company with amazing potential and fast growth.
REQUIREMENTS:
LOCATION: Atlanta, GA (we will also consider fast, easy relos to Atlanta).
COMPENSATION: DOE - most qualified candidates will currently be earning between $125,000 and 150,000 USD/yr.
ABOUT TECHTALENT: TechTalent specializes in recruiting for digital video, interactive TV, and broadband Internet clients. I am a unique recruiter: heavy tech background (MSEE from Georgia Tech) with 15 years of technical experience, the last 8 as a senior technical manager for companies that deployed digital video and interactive TV systems.
REQUIREMENTS:
- Experience managing a NOC in a SAAS web-services environment - preferably in a streaming video, application services, VOIP, or other high-volume service oriented environment.
- IT/NOC and Web Services operations experience - Tomcat / Apache web servers, Debian, Gen2
- Experience leveraging a variety of tools and technologies for managing a NOC for video / web production and service environment (tools such as Zenos monitoring, Zendesk)
- Deep technical experience in the areas of: networking, security, compute, storage, and applications
- Experience with TV, VOD, OTT, IPTV, and Mobile Video, Content Management, transcoding, video processing, video quality, and video operations is a HUGE plus.
- Experience with ITSM / ITIL processes and tools.
- Experience measuring and managing performance and reducing risk of failure (KPI’s, performance, risk management, change management, trouble ticket processing, support escalation, restoral techniques, video production system monitoring, customer escalation and management, etc).
- Strong management, leadership, and technical team-building skills plus broad understanding of SAAS, web services -- a huge plus is: video processing, video distribution and content management
- Experience with managing a high-quality 24X7 NOC operation
- Experience managing major customer support relationships and providing outstanding customer service
LOCATION: Atlanta, GA (we will also consider fast, easy relos to Atlanta).
COMPENSATION: DOE - most qualified candidates will currently be earning between $125,000 and 150,000 USD/yr.
ABOUT TECHTALENT: TechTalent specializes in recruiting for digital video, interactive TV, and broadband Internet clients. I am a unique recruiter: heavy tech background (MSEE from Georgia Tech) with 15 years of technical experience, the last 8 as a senior technical manager for companies that deployed digital video and interactive TV systems.